Hospitality|Grand Hotels Group

Hotel Group Elevates Guest Experience Across 50 Properties

Grand Hotels Group modernized their guest communication with elegant digital displays, reducing front desk inquiries and boosting on-site service revenue.

Key Results

35%
Fewer Inquiries
50
Properties
20%
More Spa Bookings
4.8/5
Guest Rating

The Challenge

Grand Hotels Group faced challenges with guest communication across their 50 properties. Printed materials were costly and often outdated, while front desk staff spent excessive time answering routine questions about amenities and events.

The Solution

Sky Viona deployed digital displays throughout lobbies, elevators, and common areas. Content was tailored to each property while maintaining brand consistency. Integration with the hotel's PMS enabled real-time event schedules and personalized welcome messages.

The Outcome

Front desk inquiries dropped by 35%, allowing staff to focus on premium guest services. Spa and restaurant bookings increased by 20% through strategic display placement. Guest satisfaction scores improved from 4.2 to 4.8 out of 5.